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Fabric Stores

Metro Fabrics

3 Reviews

U 2, 192A Kingsgrove Rd

Kingsgrove, NSW, 2208

Metro Fabrics

Contact details

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(02) 9150 0001
(02) 9558 4010
84644628075

REVIEWS (3)

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BH-C
OVER 3 years AGO

It's true, as the previous two reviewers say, that the staff at Metro Fabrics are not what you'd call customer oriented. Don't bother trying to be friendly - they don't want it. Don't take it personally - I'm sure it's not. If the staff are cursory to the point of rudeness or actually ignore you when you try to get their attention, you might not mind so much if you know that that's just how they are. There is sometimes an actual air of hostility there, but what do you do? The store has things that are hard to find elsewhere.

What I DO mind is that sometimes you can't get full measure. The staff are scrupulous about NOT going over measure, so if the fabric is very soft and cut ...read more

end-in-sight
OVER 5 years AGO

Metro Fabrics has provided me with the worst customer service I have experienced in my life.

In the last few weeks, I have visited on 3 separate occasions, and on each have been completely ignored. The first time, I managed to intercept a staff member after about 20 minutes, when staff came out of their office into the store area to get something. staff was most unhelpful, and was unable to assist me with any of my inquiries. The second time I could not get anyone to serve me, even though I was holding the item that I wanted to purchase, so gave up and left. As I really needed the item (they do sell things there that you can't get anywhere else!), I had to return a week later. Again, no one there to help so I phoned the store ...read more

Tom2412
OVER 4 years AGO

I think you have been mistaken, I received the best service at great prices. I don't know how you acted in the store, but it must have been rude yourself.

sondi
OVER 5 years AGO

Buyer go away! This was the tone of customer service experienced at Metro Fabrics.



My presence was simply acknowledged by the staff looking up then continuing with staff work with no greeting or attempt to offer any degree of basic enquiry or service. ...read more

Tom2412
OVER 4 years AGO

I think you have been mistaken, I received the best service at great prices. I don't know how you acted in the store, but it must have been rude yourself.

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