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I used to be a big fan of this place but gosh it's gone downhill.
I went there recently for lunch and ordered the dips and a Parma, and my partner ordered a burger.
Firstly, we didn't get our dips for 25 minutes after ordering. Following this, after waiting an hour one of the servers asked if we were done with our plates that we had the dips on. I asked how far the rest of our food was and she seemed confused.
She went to the kitchen and I could hear them saying they had forgotten our table. Another 15 minutes passed and we FINALLY got our food. The Parma was actually decent. However the burger was so dry and unseasoned. We did not get offered an apology at all for waiting so long which was so disappointing.
I won't return here.
This place has definitely stepped up their game. Had a group dinner here, the waiter who served us was very polite and our food was great! The only thing I could mark them down on was their un-laminated paper menus. They just made the place look a bit unprofessional. But easily a 4.5/5