Moonee Ponds Medical Centre

Doctors here are hit and miss -- some good, some bad. Also a high turnover rate, so if you find a good one they won't be here for long. I'd attend for a basic issue/problem (e.g. renewing a prescription) but would be reluctant to attend re: a more complex complaint. Physio and radiology are good.

I was the last patient of the day and was made to wait for almost two hours, during which time one of the two doctors (tall caucasian middle aged man) on staff left very happily and very obviously avoiding eye contact with me, a good 15 minutes before 8pm. The remaining doctor (Shorter, older man) was in an appointment which had been lasting over an hour so I left out of frustration after talking to the male receptionist who asked me how long I was going to be! (Earlier he had shown no sympathy turning away patients due to closing hours, and clearly didn't care about people's wellbeing, just how late he was going to be staying back.) After no consultation, having waited for 2 hours and being shown no care whatsoever I decided that had I stayed for god knows how much longer, based on my experience I would probably not have been given proper care anyway. I will never return to Moonee Ponds Medical Center and definitely will not be recommending it to ...read more

when you ring is a joke, you press 3 to talk with the physio and front desk answers the phone then they leave you waiting another 5 mins..
so a young lady, the physiotherapist receptionist answers and she is rude and hopeless
if you dont know what customer service is, get another job!!!

Not only should you expect to wait 3+ hours, the que is regularly jumped- today in the first hour waiting at least 8 others jumped the que.
The worst clinic in this area in history, no wonder blokes don’t go to see a doctor, if you have this sort of service dished up.

Extremely long wait times, that aside there are 2 doctors I do think highly of but never to this day have I had such an extremely rude doctor who it was like talking to a brick wall... Dr Rijad kucuk... When I explained to him that I had had panedine forte and my pain wasn't going away he responded by going "ok" here is some panedine forte, when I repeated and said no I have had this it doesn't work he turned and said again... "Here is panedine forte" it was like he didn't even hear me the 2 time I repeated the same thing when I explained I'm allergic to penicillin when receiving my script for antibiotics he handed me a script for pencilin based antibiotics... Me not realising now has to go back the doctor (not this one) and get a new script after waiting 2 hours... Yet my appointment lasted all but 1 minute... The worst experience I have ever had at a doctor...