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DO NOT USE THIS COMPANY I rang Mr Washing machine, provided them the model and fault code and said my washer/dryer needed a new heating element. The serviceman turned up (a day late), looked at it, ran the washing machine, advised me I needed a new heating element....I said I know, i told you guys two days ago. He said he did not have the part and would have to ring the office. He then said he couldn't leave my home until he observed me transfer the $148 paymentread more
Turned up, charging a $148 call out fee, to confirm what i had already told them then said they would have to order a new pump and that it would cost a further $250 including labour... the pump is listed as $65 on line but the tradesperson said they only used "italian parts" which were a better quality. He said he would phone back that afternoon to book in a time to return to fix the pump but never did. No-one answered the phone number when i tried calling several times thatread more
After paying $145 call out fee and another $45 after hour fee to repair my washing machine I have heard nothing from these people. Rocked up to my house later than advised, told me my machine needed a new motherboard and they were going to order another one and that they'd give me a call the next day to confirm order and ETA. Took my money no problem - I have been conned out of $200. Won't return my calls and I have made many, I even sent several text messagesread more