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I had my tax return this year - I bought the deal off a group buying website so got it for a good rate. I thought the service offered here was average - it was kind of like a sweatshop tax return 'go in, hand over details, leave'. I asked "my" accountant a few questions relating to my superannation and was told to talk to my employer. Don't get me wrong - there's nothing horrible about this place ... maybe my expectations of a tax return were too high!