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I went to Doncaster for laser hair removal. I purchased a product post-treatment on the basis of an assured refund by the staff member. I found out that I was allergic to the product and when I went to return it (still sealed and unopened with the receipt in hand) - they refused to refund it. This is not how business operates in Australia. I am appalled by the lack of customer service and I urge others to PLEASE think twice before committing to this company.