Welcome to our unique design salon, we provide an environment with trained staffs friendly and you will experience for professional, cleanliness, hygiene, non smell, calming and relaxing.
We are specialized with:
Acrylic Gel (no smell)
Organic Gel (Multivitamins)
Deluxe Spa Pedicure (by Luraco Technology)
Waxing & Tinting
Gift Voucher Available
Warning: Healthy Footspa Pedicure
Theresa ...read more
Warning - do NOT get nails done at Spa nails.
Paid $45 for sns nails. Six days later nails were chipping, unable to get back into spa nails until 11 days post application due to be on holiday - hence why it took 11 days to return.
SNS Nails should last 3-4 weeks not 6-11 days!
Lady was incredibly rude saying I should have come in earlier and that she would charge $10 to fix.
Big mistake by spa nails. I am a loyal customer of excellent service and go across the road to Honey Blonde every 5days for a wash and blow dry. Would have liked a regular nail place so conviently located to salon. But I would rather walk the extra 10mins to a salon that does quality nails.
I would like to hesitate sorry that free of charge after 11 days for repairing of the chipping and repairing is the process of doing a whole new nails again and it just fixing at the chipping like in car and chipping is usually due to external forces when the nails touching or hitting with another object.
Like you buy a brand new car with warranty 5 years of the paint and rusting. However, you drive on the road and get stone chip the paint. I believe the manufacturer would not repair it either. And our service is personal service and we are taken due care when you come to the service. The staff had advised you the cost to get redone the chipping nails and it is up to you at your decision. We only give complimentary to repair within 3 days as a guesture of goodwill.
WORST EXPERIENCE & SERVICE I'VE EVER RECEIVED
I went in and spent $55 last Saturday afternoon (23/04) on a full set of SNS nails with tips. I've had nails like this in the past before and as the lady was doing them I could tell her technique was very poor. Only TWO days later on the Monday 2 of the nails fell off completely, and then another nail fell off yesterday. My own nails look like nothing was ever even stuck to them! A brand new set of SNS nails is suppose to last around 3 weeks, and I know this from experience! Seeing as Monday was Anzac Day I called up on the Tuesday to speak to the manager, who's name is Teresa. When I explained to her what had happened she was incredibly rude! She asked me when I could come in and I said this coming Friday (29/04), as I have university on Wednesday and Thursday and don't live near the city. She keptread more
We are sorry that the unfortunate event had happened with your nails. We are commitment with our specialised service quality and healthy for client and staff. That's why we don't have acrylic which is very strong odor and very tough comparing to SNS. We use original product of SNS-organic gel which we don't cross product between acrylic product and SNS.
The manager had acted in according policy of the company that we can't give responsible of the nails fall off. However we give the compliment to repair within 3 days for the unfortunate event. Over the phone, you have requested to give you full set new and take off the old which we can't be done by one week later. read more
The manager was offering you the repair if you could come in within 3days so we could check and repair as required. However you demanded a full refund to transfer to your account in which I believe no one would do it even you as a sale assistant can only refund the sale of clothes in original condition. Hence your comments are not true and honest. In our salon, we always manage to serve customer at our best courtesy. Our shop is not split in half so we are able to make equipment clean and control of our service.