Welcome to Natskin
Natskin Day spa was one of the first to recognise the need to bring harmony to peoples busy lives through day spa treatments including massage and water therapies. Since then Natskin has expanded offering luxurious treatments in three gorgeous locations, including Sth Melbourne, the picturesque Yarra Valley Retreat and the brand new Nth Ringwood salon. Natskin is respected and renowned as being one of the leaders in the industry specialising in relaxation, rejuvenation, and result driven beauty, spa and body treatments. Staff have been meticulously trained to perform truly professional & expert skin, body and grooming treatments.
For a company that has personal care as one of their taglines I am surprised and saddened by the attitude and lack of understanding shown by a management staff with whom I spoke today. Due to concerns over a lump that has appeared in my breast (I am already a breast cancer patient) I had not yet called to cancel my appointment that was scheduled for tomorrow. I had planned to call after the ultrasound today ensuring that I gave more than 24 hours notice but received a call from Natskin as I was leaving the hospital. I did try to explain this to the management staff, but the curt response was "just as well I called you then". I explained that I would be on medical leave next week and would actually like to book in for a longer appointment but was pushed to book in for a single slot next Thursday. When I asked if there were any other available times I was informed, quite brusquely, that it was filling up very quickly and there was a waiting list so theread more
Natskin pride ourselves on offering professional and warm service and
we are deeply sorry that our attempts to change your appointments did not meet your expectations, we also apologize for not being more sympathetic we were unaware of your medical concerns but are sure that is must be a very stressful time, and we were not in tune with your needs, we wish you all the best. Take care and once again our sincere apologies Natskin Sth Melbourne