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I left a watch to be repaired. I was informed that they would contact me when the jeweller had tested it. They would call next day to say if it needed to be sent away and if so, provide a quote. 9 days later and no word. So I phoned to discover it was still sitting there unrepaired - no action, no communication. Not good enough. I would have been happy to pay the price, but what do they expect - to accumulate broken watches for no fee? I will take it elsewhere in hope of some commitment from staff to meet reasonable customer service expectations.
This store is very a pleasant change from the chain stores. As Ahanu noted below, the "service is friendly and helpful and reasonably priced". Its nice to be able speak to someone who actually knows about jewelery and how to make it. I have had work done by them. It was a quality job and done within a reasonable time frame and, at a much better price than I would have paid elsewhere. Importantly, these are certainly not the kind of guys who would risk their reputation over a measly few peices of silver. I do not know the store owners personally. I am a genuine long term customer.
Never will I use this jeweller again. I took in my own silver old rings chains etc to have a ring made for my daughter. Months later I go into the shop again and there for sale are the rings which were to have been melted down. When I asked about them I was told we purchased them from our supplier, when I said those rings are over 30 years old I was then told what we do with silver purchased from you is our business....My silver was never purchased from me, never weighed and I was never given a price...then I was told we are not talking about a million dollars here it's only a bit of silver. This was silver I had kept for 30 years as it had sentimental value which to me was priceless!!!
Awesome first class store.Excellent security even though store is quite small but selection and variety is good.Displays are well set out and pricing is clear. Service is friendly and helpful and reasonably priced. A little walk from the parking at the back but worth the effort.Highly reccommend!!