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I am writing this review on behalf of my mum, who has been going here for the last 7 years with her beloved poodle, Maksi. Of course there were the yearly health visits and the occasional visit if something was wrong. But my review is about the last few months where visits became quite frequent due to Maksi's ailing health.
Mum was always made to feel welcome and was reassured with helpful information as to how best to cope with the situation. The vet even supported her choice to incorporate natural remedies into the treatment. Towards the end, Mum would make regular appointments to end her pain, but kept chickening out. She was very stressed and extremely upset. Most of the time, it was never a problem. Staff were always understanding and just allowed her to rebook next time, when she felt more ready. One day, she rang and the young receptionist was quite rude and upset mum almost to the point of changingread more