Northpoint Toyota Prospect

I found everyone there friendly enough. However, we paid for a roof rack and were promised a call within a few days to have it installed. This never happened. When I took it in for its first service I had to remind them about the roof rack and provide names etc so they would honour the purchase. Yesterday we picked up our car from its first service and my husband noticed damage to a rear light which was not there initially. I called back this morning, and they are saying that it was checked out as perfect before being returned to us. This doesn't make sense, as I drove straight to pick up my husband and didn't reverse anywhere at all. So there's no way this happened on my short drive to his workplace. For the cost of probably $50 for a light they could have kept our service. They have now lost it. Oh, and we didn't get our free was and vacuum either, as that person was "away". Reading the reviews below, I wonder if anyone gets their wash. Disappointing.

I've been getting my car serviced here the past couple years, and have had friendly and informative treatment personally, and my car is over 18 years old and always purrs like a kitten after the service.

I service my vehicle from cmi toyota but this time i got it done from prospect north point toyota .seating waiting area is so small and also the didnt wash my car and vacum .got the dirty car bk.customer service was ok not as i expected .sent email got reply next day for fixing the date for cleaning but after my reply thy never reply bk with date and time for free cleaning .pathatic exp .they give to their customer

The service department did such a bad job on my car as after they fix my brakes, in just a matter of one week the brakes came loosing and I had to bring it to my local mechanic who told me they have put the brakes on reverse so everytime it is rewinding and eventually the brakes come loose. What a bad service by toyota technician. Will not go back anymore!

I've never seen such a rude car dealer tried to force the customer to a car. My friend wanted to buy an used car so we went to look around in Main North Road. Because he likes TOYOTA we went to the northpoint used car first. He did a test drive and before negotiating the price we asked the salesman to check if he could get a car loan and how much he should pay back each week. The salsman said we picked up a car he would figure out the loan. I told the salesman we only wanted to know about the loan. He insisted that we had to pick up a car before talking about the loan. So we chose one. When we sat in his office he started making a contract. I was confused. I remained him that we just wanted to know more info about the loan and we didin' decide to buy that car. The salesman said we had to buy the car because my friend did a test drive. Ridiculous! I explained that we were doing comparison, even if we decided to buy a Toyota we still had the right to choose the ...read more