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I do not usually leave reviews but I had no option in this instance.
1. Worst communication I have ever experienced (had to keep calling for updates to find out what was going on with my bike - noone really knew)
2. Quoted $130 for diagnostics - actual invoice was $330
3. Quoted $260 over the phone by Carl - actual invoice was $330 (then over the phone 5 minutes later he denied ever saying $260..liar)
4. Abusive and rude staff (receptionist especially)read more
Had no chanches than to leave my bike (monster 1100s) here since it was stalling randomly when riding and the problem became worse when I brought it to Northside to have their opinion.
After one week they told me they were not sure about the cause of the problem, but they their scan showed an faulty idle stepper motor. They thought replacing it would fix the problem (300bucks on the bill at this stage). I decided to follow their suggestion and I provided the new part (that costs 590aud). They told me two times over the phone it would have taken about an hour to replace it. I called several times to know if the bike was fixed and what was going on; theyread more