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The printing section needs some training in customer service. Advising printing with a basic edit will take 2 days. People in the queue after me were given the same brush off service. I use office works where ever I travel for work and they have been fantastic. Can't say the same for this particular staff member. As it was I required 20 pages of two single documents. By not "editing" them to make double sided, the process took a few minutes. Perhaps listening to the client needs before dismissing them would be a good place to start officeworks.