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What a difference a new owner makes! I have awarded two stars due to the driveway service, but oh, how the fuel costs have skyrocketed. Today....Unleaded is 145. p/litre, whereas every other servo that I have passed was 131.5....huge difference, so I kept on driving and used a different provider. The previous owners always tried to keep the fuel cost at a competitive price, but this has changed markedly, and I, for one, will not pay 12 to 14 cents extra per litre. I have also noticed that the gentleman who fuels the cars writes notes in a little book that he has on hand???. All very strange, and also very sad for people who perhaps do not have the mobility to put fuel in their cars.
Appalling. No consideration or respect for the customer.
I wanted to buy some racing fuel on Friday 29 Dec. Due to it being the holiday period I checked on my phone to see if they were open. 'Yes' was the response, 'open now'. I thought I'd phone to double check only be put on hold by a recorded message, which boasted of thier high customer service, how important my call was and that they would be with me soon.
So I thought as they were so busy dealing with customers that I'd just drive there anyway, only to find that they were SHUT! Now I don't mind if they want to close over this period and have a holiday, but it is lazy at best that they don't update their details or bother to change their voice message.
I have just wasted and hour and a half of MY holidays due to the owners not having the courtesy of updating their information for their paying customers. I'll buy my fuel at the track from now on.
They actually come out to the car and fill it up for you... now that's service. Prices are usually good as well. Sometimes they can be about 2-3c more expensive but other times they can be up to 5c cheaper depending if you are lucky. They also do accounts for businesses which is good too.