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Popped into this wonderful shop today to attempt to make a cake for my sons birthday, all i knew was it HAD to be minecraft but no other idea at all what to do! The girls at the stop were amazing with there advice and knowledge and were extremly helpful and friendly, before i knew it we had designed a masterpiece and they printed an edible minecraft image on the spot for me, to say i was pleased is an understatement. I highly recommend this shop to anyone wanted to create beautiful cakes for there family and friends.
After visiting several cake decorating stores in Sydney that were really unhelpful, and reluctant to give information on their products, I was very pleasantly surprised to come across this store. The staff were absolutely fantastic and full of information, going above and beyond! Really impressed, you don't get good quality service much anymore and this is certainly a place you will find it!
I discovered your store just in time for my sons 4th birthday. Wow. All the girls I spoke to were amazing and patient - I had so many questions about HOW I was going to make my masterpiece!! I felt so assured that I could make this cake after leaving the store. I even had to call the shop during the baking process and they took the time to talk me through it all once more. So many products, the best range! Staff were great. I will be visiting again soon and telling all my friends who are novice bakers!!!!
What a great store!!! I have been in here multiple times and every single time I have been greeted by the most lovely and helpful staff. Even the way that they interact with other customers is incredible. They always have time to answer all of my stupid questions and always love to see any of my photos. I have been to other cake decorating stores and none have had the atmosphere or the kind of helpful staff that they had. I will definitely be coming back many times and will never go anywhere else!!! Thank you Lea and all the staff!!! This is definitely the best store in western Sydney!!! Absolutely fabulous!!!!
I was very disappointed with this store. After the management wanted to argue about a $7 refund or store credit. Considering how much I was spending at the shop now and in the past, it shouldn't of been an issue. Customer service is also lacking. After I made the complaint and went in to use store credit and I followed around the shop and was questioned about everything I looked at. I'm now taking my business else where. I don't think they even realise how much $ they've lost from me.
What ashame :( I thought they were great!
I loooove this shop. I am gobsmacked at the experience that you describe, I have been buying my cake needs here for a couple of years now & I have never witnessed anything like this. On the contrary, I find the staff to be welcoming, polite & extremely helpful. On one occasion I returned an item (unused & unopened) and there was no problem exchanging it. Nothing but praise for these girls.