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I bought an item that said 'multi-fit' on the package, only to find it didn't fit when I tried it out. Staff have been well trained in the 'WE DO NOT GIVE REFUNDS' department. It's a pity they're not so well trained in service or product knowledge. I got store credit but I won't? be back to use it. There are plenty of other camping stores.
Stay away!!!! By far the worst experience I have had with any store!! I purchased a swag online from this store, when it arrived it was wrapped in black shrink wrap, not in the box these swags normally come in, then when I opened it, the canvas was ripped and one of the pole clips snapped. (So my guess is they said it was new but it was display stock) I contacted the store, was told on 4 different occasions they would call back, never did. Then when I got hold of the manager he said he would send a new clip and refund some of the purchase price to get it repaired....... I never received the clip or refund. They still won’t return my calls, so I then went to “The Office Of Fair Trading “ . They contacted the store and now the store is flat refusing to do anything to rectify there bad, unprofessional conduct. As I am not one to be walked over I will now take it to the “Queensland Civil And Administrative Tribunal “. To make sure they realise they can’t get away with this, (sellingread more
I wish there was a no star option..... long story short i bought a primus fridge from these guys around 18 months ago, (the fridge has a 3 year warranty). just before christmas the fridge started playing up and would not cool. i had a paid trip to rainbow beach booked for christmas. i was told i had to take the fridge to a repairer at caboolture which i gladly did even though it meant losing my fridge that i hardly use for my trip. i was notified the fridge had been repaired and there would be no more dramas..... only a few months later i was heading out on a 3 day hunting trip with the missus. plugged the fridge in to cool it overnight and sure enough that moring error signs and a warm fridge...... once again its let me down. That same morning i went down to outback adventures to try and sort out the issue as far as i was concerned this product was not reliable at all and at $1500.00 i thought that was pretty ordinary. anyway after arriving at the store i was told thisread more