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Absolutely disgraceful service.
I used these guys about 3 years ago when I had to emigrate back to the UK. After selling me their service and promising my goods would leave on August the 6/7th 2016 - I was told Nov 2016 very (so what attitude!!) it still had not even left Australia. I finally received my goods bashed about, and after umpteen phone calls to them chasing, in the February 2017.
I swore then I would never use this companyread more
Sadly I have to say avoid at all costs because they are simply too slow. It started so well, they collected everything on time, they were super friendly and accommodating. They collected the shipment in January. It is now August and my shipment has only just made it to the UK and cleared customs. Apparently they waited until the container was full before shipping. I was aware this was possible but their website states that four weeks is the maximum wait. It isn't, it is more like four months. Now it is sitting in another warehouse with the Eurogroup company that they use before it gets shipped to Switzerland. This company are telling me that they have no idea when they can make the final shipment here and it has now sat with them for over a month. Throughout all of this time they have not updated me, not notified me of any delay, and I have had to call them continuously to chase things up. They say they will call you back, but they never do. Soread more
Moved from Australia to Denmark. We chose the complete service of O.P. & S to handle packing everything themselves. The team came a half day late and so didn’t finish packing everything onsite, instead loaded the unfinished remainder of our household into the back of their truck and took it back to the depot to pack the next day. When we received the load in Denmark we found that a large portion of our items were not properly packed, causing widespread damage.
e.g. They dismantled our antique dining table with a hammer or some sort of blunt object and sent it as individual pieces, stuffed a large microwave in a cardboard box with absolutely no other packing material (microwave was smashed by the time it got to us) etc.
Also a number of items, which were taken from our property in Australia to pack the day after, were 'lost in transit'. After a month or so they found 1 ofread more