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Would not buy from them again, once bitten twice shy. I also beleive that they break consumer law in relation to refunds, however I will leave that to others to deal with. I purchased one item from them at the Maroochydore store. Issues with damaged furniture, slow delivery, sorted out eventually just too hard to deal with.I will always give a business a good wrap when they deserve it and a negative one when they dont.
Also not happy ! I ordered 5 stools from oz Design, and was told they would arrive in a week. When I took them home 3 weeks later I noticed that 3 of the 5 stools had split where the vinyl folds over the chair frame. Oz design refused to refund me but said if I took the chairs home and kept them un-used they would replace them (if i brought them back, as new) when a new order arrived in another month or so (as they come from overseas).
This is totally unacceptable - I would never have purchased them had I known what poor quality they were. I have paid just on $1000! I now have 3 damaged chairs and two other (obviously poor quality - if the others split within a few hours I am sure these wont last either !) sitting in my house - because I objected to theread more
Not happy!!! It started with an order stuff-up, then poor quality finish (exposed staples on the leather), then all the springs broke within 12 months so our $5500 lounge is useless. Then they want to send the lounge interstate for 6 weeks to be repaired without anything in writing to cover any damage that may happen while it travels back and forth. All of this on top of bad customer service, I will never return to Oz Design Maroochydore.
After much deliberation we bought our retro styled sofa 'Tatler' from OZ Design Furniture and we do not regret our decision. Both the armchair and sofa are very comfortable and have maintained their shape well. The service was great and although we had to wait a while for the items to be delivered it was worth being patient. We will definitely buy from OZ Design Furniture again.