OZSALE is Australia's number 1 members-only online shopping club and your doorway to affordable designer fashion. OZSALE (www.ozsale.com.au) is a website operated by OZSALE Pty Limited (ABN 11 118 610 987), a company registered in Australia.
Each day, members receive a personal invitation to the most exclusive ...read more
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I have used Ozsale many times but won't anymore. I got tired of Ozsale never fulfilling my order and not responding to contacts. I would provide full details in my emails asking why my orders were always being cancelled and not being notified and they always ignored me and said we provide details you with a refund and notification and nothing further. Buyer beware, please don't expect them to send what you ordered or to answer your concerns.
Hello Kaoselvan, thank you for sharing this with us.
Hello Kaoseleven, thank you for taking the time to share this feedback with us. I am sorry to hear that your orders have been unfulfilled and that you have had a poor experience with our team.Our business model is structured in a way that we do not hold stock in our warehouse. Most advertised items on our website have been held aside for usread more
We do send an email to notify our customers abouty this and depending on your email filter settings, this may end up in your Junk / Spam folder. I am sorry if this was not the case for you. We would like to take this opportunity to once again apologise to you and please do reach out to us at 02 80810972 if there is anything you require assistance with.
Thanks you guys have been number one. I have removed my details thank you wil the refund go into my account !
Hello PhotGeorge, thank you for this message. I have had a look and the refund will go to your original method of payment. In this instance, the same card that you used to purchase. Have a great day ahead!
Hi I need my order cancelled asap as I did not verify any payment to be put through . I placed items in the cart and it just processed them . It didnt even ask for a checkout or payment option I have called 30 times no answer . PLEASE I NEED HELP my order # is 22572812
Hello PhotGeorge, thank you for sharing your experience with us. We are sorry that you could not get us on the phones. I have checked and found that your orders have been cancelled. Please be advised that if you have a saved method of payment in your account, the order will go through. We do apologise if you were not aware about this. Additionally, ifread more
The worst. Will never purchase from Ozsale again. I'm trying to follow up my order which I placed last month, no one can give me a direct answer except for a scripted " Our logistics team have advised that they expect to receive the stock from this sales event shortly into our warehouse." I've recieved this messege twice now and when I go to reply back.. no answer. I call up, no answer. I've asked for a call back, no call. This has got to be the worst customer service and onlineread more
Good afternoon, OL2017. Thanks for taking the time to write this review, and share your experience with us. I am truly sorry that you have had to experience this regrettable turn of events, and I would love to give you a hand investigating and resolving this reported situation. As such, I would appreciate if you could provide your order number to me, soread more
Hi Jack my order number is 24802645. I've just been told that there has been a delay. Please advise when the ETA of stock is. If its more than a week, I just want my refund back. I'm sick of waiting
Thank you for providing your details, OL2017. Thank you for your time on the phone. As discussed, I have now processed your cancellation. You should see your Ozsale account reflected this cancelation very soon, and the funds will return to your original purchase method in 3 - 5 business days. Please don’t hesitate to reach out to us if you have anyread more
Late last year I received counterfeit sunglasses from Ozsale. The company disputed this even though I had taken the item to a genuine dealer for comparison. I returned the item to ozsale but they have refused to refund (instead provided a credit voucher which is no use to me). At one point they stated they would provide a refund and I could expect it within 3-5 days. This never happened. When I tried to question it I was ignored, the phone number they provided me wasread more
Good afternoon, K2015. Thanks so much for taking the time to raise your concerns to us here. I would ceratinly like to look into this entire situation, as it sounds like this turn of events has been far from Ideal. As such, I was hoping you could provide me with the relevant order number so I could beging this process, and get in touch with you in regards toread more
The order no. Was 20613892.
Thanks for that, K2015! I have just tried to call you, but had to leave a message. Our management team has been contacted in regards to this refund, and I have also begun looking into it myself. Once we have investigated this turn of events, either myself or a member of the management team should be in contact in a few businessread more
Hi K2015, I am thrilled to inform you that my management team believe they have rectified the issue. The funds should be returned to your original purchase method, and the credits removed in the next 3 - 5 business days. Please let us know here if there is any issue in receiving the funds, and I will relay this back to the management team (: Cheers, Jack.
Thanks so much! I will let you know when I have received the funds...
You are most welcome! Please don’t hesitate to reach out should you need anything at all.