OZSALE is Australia's number 1 members-only online shopping club and your doorway to affordable designer fashion. OZSALE (www.ozsale.com.au) is a website operated by OZSALE Pty Limited (ABN 11 118 610 987), a company registered in Australia.
Each day, members receive a personal invitation to the most exclusive ...read more
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I would appreciate that the item received on time but somehow i forgot my password and now that i want to reset my password i don't receive any email on my account and when i contacted them they always ask me to look on junk/spam which i did more then 1000 times but still no solution. They always tell me that they are fixing the issue but never happened due to which i can not do my return.
Hi ReuelT! Thanks for taking the time to provide your feedback to us here, we truly do appreciate it. I would like to offer my sincerest apologies for the login issues you are experiencing, and would request that you give us a call on (02) 8081 0972, 9am - 8pm weekdays, or provide your order number to us here so we could contact you, as our team can certainlyread more
I just received a "refurbished" IPhone 6S, purchased the 19 March and only had news of arrival last week, finally I received the product today 8 May. But with severe damages on the screen. I haven´t even put my SIM card in. I'm terribly disappointed on the product that I was longing for so long. In one of the scratches on the screen I can even put in my nail, I don't understand how this company is able to ship this product in this conditions. I paid $AUD 599, and this is what Iread more
Hello RxMarten, Thank you for sharing this with us. We are terribly sorry that the order was very delayed and that your order did not arrive as expected. I have checked and found that our team member has processed a partial reimbursement for you to cover the repairs. I am really sorry that this phone came the way it did and rest assured I haveread more
I ordered a pair of Reebok and Aupost lost it. I called Ozsale and Syed Mohamad was on the phone and stated that he would provide me a refund and would take 3-5 . After a week, nothing happened. I tried to contact them through customer service and Syed Mohamad picked up and he asked me for the order number then hung up the phone on me. I tried to call back so many times but " the phone number was not available" . Terrible customer service !!!!! Be aware
Hello Ngan Tran, thank you for sharing your experience with us. I am sorry that your order has been lost and that you are awaiting for a refund. We are sorry that you were not able to reach us. Unfortunately, I am unable to process this for you without an order number. Can you please advise advise the order number? Alternatively, you can call us at (02)read more
I have used Ozsale many times but won't anymore. I got tired of Ozsale never fulfilling my order and not responding to contacts. I would provide full details in my emails asking why my orders were always being cancelled and not being notified and they always ignored me and said we provide details you with a refund and notification and nothing further. Buyer beware, please don't expect them to send what you ordered or to answer your concerns.
Hello Kaoselvan, thank you for sharing this with us.
Hello Kaoseleven, thank you for taking the time to share this feedback with us. I am sorry to hear that your orders have been unfulfilled and that you have had a poor experience with our team.Our business model is structured in a way that we do not hold stock in our warehouse. Most advertised items on our website have been held aside for usread more
We do send an email to notify our customers abouty this and depending on your email filter settings, this may end up in your Junk / Spam folder. I am sorry if this was not the case for you. We would like to take this opportunity to once again apologise to you and please do reach out to us at 02 80810972 if there is anything you require assistance with.