I ususally dont make reviews very often but customer service is definatly not what it used to be, and this place is proof. You can roam around for 20 minutes looking for help, being ignored by the staff members while looking for things. No one asks if you need a hand or if you need assistance every time i walked into this store. If you ask for help you get a dead stare and they point you in a round about direction where you are still trying to search for things for 10 minutes. If you try to make small talk while waiting for service with them they just ignore you. Its just awkward and disappointing that a small hardware store totally lacks any form of customer service, and everyone who works there are dry, rude, and dismissive. From now on i ll be heading to Bunnings, where the customer service is warm and inviting, and always ready to assist.
This place is great! It looks little but they have a LOT of stuff in there; despite being a fraction the size of a Bunnings or Masters, they seem to cover all of their bases. Equally good for a browse or specific item/s - they have a fantastic range and the prices aren't outlandish either. Only a few plants (where would they keep them??), but all of the tools and home renovation items you could possibly want, from veggie seeds to sturdy drains to fancy door handles. Somehow I end up buying many more things than I intended...
I've driven past Paddington Hardware many times, without ever going in. I always figured it was a tiny place that wouldn't have anything. In reality, it's like the tardis, and just seems to go on and on. It's quite amazing how much they fit in there!
The staff have always been friendly and knowledgeable, and are happy to provide some DYI tips. I've spent a lot of time at Bunnings, but it always seems to be a bit hit and miss on whether you get someone who knows what they're talking about, or whether you can find anyone to help you. These guys know their stuff, and they always seem to have lots of staff on.
Amazingly large range
Very knowledgeable staff
Reasonable pricing for most things
Just up the road!
Can cost a bit extra for somethings, but the helpful staff make it worth it, and so does the time saved on standing around at Bunnings.