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Went back today. The rudest of the staff members 'served' me. The staff member bumped into me without apologising, said I would have to wait 10 minutes to get served, and all of this with a very patronising air. There were two very poorly goldfish that looked like they were really suffering. Appalling treatment of the fish and customers alike, but at least I had the choice and freedom to leave.
I often see sick fish - there is rarely ever a goldfish tank that doesn't have a sick occupant. It is mostly fin rot and sometimes swim bladder issues.
They sell feeder goldfish, which I think is excessively cruel. They really should market alternatives to customers. Most of the feeders have fin rot.
The majority of staff are helpful. There is one staff member who has a terrible manner and comes across as rude; I avoid dealing with staff.