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Bought a laptop (easily best price around) in Dec 2009...replaced the battery a few months ago..still going beautifully. The lads are friendly and informative and have fixed up our two stand alone PCs whenever we 'do something to them' (I think I know a bit, and son is a gamer, who also thinks he knows a bit about computers)...Jason picks up the pieces:). They are busy and you will wait a few days to get your computer back, however, their prices are brilliant and they do not hard sell at all...in fact, they tell what is 'hot' and what is not...no gimmicks, no latest 'fads'...I went to someone closer to home once...got quoted $400 to fix...the lads fixed it for $90...go figure.