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I had 1 queen & 1 king size duvets I took to be dry cleaned. Both came back with a terrible smell which wasn't there before. I was charged $112.90. After several attempts by Peerless they could not get rid of the smell which really was overpowering and obnoxious. Their manager was very rude on the phone when I asked for the duvets (which were quite new) to be replaced. They absolutely refused as did the owner of the business who did not even reply to my emailread more
Customer service is appalling. An expensive gown was left in their care. Returned ruined. In the first instance they denied it was ruined demanded payment which was denied. Dealing with head office was another 'experience'. I left the dress there for them to inspect the damage sustained under their care. I rang them and I was told to take their advice that it was the manufacturer's fault and if I didn't accept this it was too bad - they were not going to help me anymore.read more
The quality of this company's service is of the lowest standard possible. My dress and husband's pants were first returned to me uncleaned after 3weeks. I then sent them back. During this time I called and left multiple messages which were not returned. This was distressing as the clothing is expensive. The dress was then returned to me 2weeks later with marks on them. Another dry cleaner has now removed them. I phoned the company today to provide feedback -read more
I would not wish this experience on anyone else! After waiting for 3 weeks for Peerless dry cleaning to clean my garments, they called to tell me that they had lost my dress. I was at first told that they would cover the repurchase of the dress however after rebuying the dress, they miraculously found it and have 'wiped their hands of the issue and refuse to help me further. I have never experienced poorer customer service and cannot believe the miscommunication between theread more
Hi SarahSmith93, I can see that your review was posted some time ago, but I wanted to let you know that Peerless Dry Cleaners changed ownership recently. The new owners are an Australian family of dry cleaners, with three generations of experience and a very well established and respected operation outside of Queensland. We are committed toread more