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I had 1 queen & 1 king size duvets I took to be dry cleaned. Both came back with a terrible smell which wasn't there before. I was charged $112.90. After several attempts by Peerless they could not get rid of the smell which really was overpowering and obnoxious. Their manager was very rude on the phone when I asked for the duvets (which were quite new) to be replaced. They absolutely refused as did the owner of the business who did not even reply to my email explaining what had happened. They also refused to refund the money I had paid to have them destroy these 2 duvets. All in all between the cost of the duvets and the dry cleaning it has cost me well over $300.00. Be warned - if you have a problem they won't help. I will NEVER use them again.
Customer service is appalling. An expensive gown was left in their care. Returned ruined. In the first instance they denied it was ruined demanded payment which was denied. Dealing with head office was another 'experience'. I left the dress there for them to inspect the damage sustained under their care. I rang them and I was told to take their advice that it was the manufacturer's fault and if I didn't accept this it was too bad - they were not going to help me anymore. Their response and care - underwhelming. Collecting the gown, wow. I waited a while seeking to see the manager. Noting I advised the day before I would be in at around 8am. I advised I couldn't wait any longer as I had a meeting. To that I received a reply that the manager was busy running a business 'you know'. The dress was then abruptly handed to me. My experience has been nothing but jarring from this company and the culture they have is NOT one concerned about the client. Oh no this isread more
The quality of this company's service is of the lowest standard possible. My dress and husband's pants were first returned to me uncleaned after 3weeks. I then sent them back. During this time I called and left multiple messages which were not returned. This was distressing as the clothing is expensive. The dress was then returned to me 2weeks later with marks on them. Another dry cleaner has now removed them. I phoned the company today to provide feedback - the employee stated she would pass the message on but none of my details were taken. There is clearly was no commitment demonstrated by this company to get feedback to improve their poor service throughout my appauling experience. Additionally the cost of this service was high particularly given the poor quality.
I would not wish this experience on anyone else! After waiting for 3 weeks for Peerless dry cleaning to clean my garments, they called to tell me that they had lost my dress. I was at first told that they would cover the repurchase of the dress however after rebuying the dress, they miraculously found it and have 'wiped their hands of the issue and refuse to help me further. I have never experienced poorer customer service and cannot believe the miscommunication between the peerless stores. I would avoid sending any clothes to Peerless at all costs.
Hi SarahSmith93, I can see that your review was posted some time ago, but I wanted to let you know that Peerless Dry Cleaners changed ownership recently. The new owners are an Australian family of dry cleaners, with three generations of experience and a very well established and respected operation outside of Queensland. We are committed to continuous improvement, and your feedback (albiet from some time ago!) will go a long way in helping us to identify areas needing attention. Thank you for making your feelings known to us. We really appreciate it and we hope to see you through our doors again in the future. Many thanks, Tara Clark State Retail Manager Peerless Dry Cleaners