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Never had a problem seeing a doctor, and haven't had a problem with the 3 doctors there. Though the reception staff are a bit rude. They need some re-training on health communication and probably cultural competency and safety in a health environment. Who calls their first name their Christian name? Not everyone is a baptised Christian, lol.
I have rung up over the past 4 days asking for to see a bulk billing doctor. I am a uni student any honestly can't afford to book an appointment. Every time i have rung, they answer the phone nicely, then i say i would like to see a bulk billing doctor and its like i am talking to a different person. They change to a person who wants to hang up as soon as possible after letting you know you should ring up tomorrow, in the afternoon. I do not recommend this clinic.
Thank you for your feedback, we are deeply concerned that your experience on the day mentioned was not optimal. We have a commitment to training and developing medical centre personnel with the highest level of focus on quality patient care and we will endeavour to improve the customer service experience in future. Please feel welcome toread more