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Saw this store had a terrible rating and I just wanted to add some balance. I bought a fountain pen there and it took me quite a while to choose. The staff were super helpful and I just brought my pen back for a small repair and they sent it off immediately free of charge. Great store, great selection.
Very rude staff. Spoken to in a condicending and forceful manner. Different staff members gave me different prices for the same product and when i showed some hesitation to buy due to the conflicting information given to me, the sales rep was dismissive and we were made to feel like we werent worthy of shopping at their "high end" establishment. A horrible experience.
Do not shop here - they do not deserve your patronage. Never in my life have been so rudely spoken to. The salesrep was aggressive in their approach, applying excessive pressure on me buy something I did not wish to, spoke condescendingly towards me, and when I declined, implied I was not worth the trivial quantity of ink I'd used up when sampling their products. Absolutely appalling attitude, and contemptuous regard for customers.