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We cannot fault Perry Bird Pickets with regards to their customer service. We had Rocky assist us from the moment we attended the showroom. Rocky has many years of experience and was excellent with suggestions on what styles would suit our period home. We had merbau timber pickets and a feature gate installed which on the surface looked fantastic but on closer inspecting we noticed numerous faults in the workmanship of their work. This was very disappointing given the reputation of Perry Bird and the cost of the fence. We contacted Rocky with our concerns who immediately attended to inspect. Rocky ensured every concern was addressed and that we were completely satisfied before we made final payment. Overall, we found our dealings with Perry Bird to be pleasant but I would just advise to keep a close eye on the quality of the work and voice any concerns that may arise.
I spent $18k getting a merbau picket fence installed. The timber was not properly primed before it was installed and the pickets were cut off-centre. The fence is less than 18 months old, has bled resin ever since it was installed and the footings have already moved affecting the integrity of the fence.
I called numerous times asking for assitance and have been told that unless i pay the $500 i withheld (50% of the cost of repainting the replacement pickets) due to their incompetence and poor customer service (i don't think they have ever called me back following an enquiry) they wouldn't help.
I guess a leopard doesn't change its spots......please be careful with this company.....
Dear Adam, your comments are appreciated, I am surprised with the aggrieved position you display. Your picket fence cost $15,587, not $18k.There is an outstanding balance of $500. You were unhappy with the priming of the pickets, so we removed them, & installed new pickets, resulting in an out of pocket cost to us of over $2,000.You have not called previously to advise of any issues with your fence inclusive of bleeding, hence we are surprised to learn of these issues now. I suggest the issue of timber bleeding is with your painter. Your claims that we failed to respond to your communication, are simply not true, I have on file 31 emails to yourself & your partner, & we amended/revised your quote 6 times, as you kept changing your mind. We have been in business for over 40 years, which speaks volumes about the quality & integrity of our work, and the reputation & brand of Perry Bird Pickets. Please settle the balance so we can move forward.
After long contemplation about having a new fence designed and installed, we approached the popular Perry Bird Pickets with our ideas. We were after a handsome cast iron fence, with a custom pedestrian gate and sliding carriage driveway gate. We were assisted by Rocky and Graeme, with great interest and especially advice specific to our job. We were able to call with any queries during the project also, able to have our questions answered fast! Now finished, we can't recommend them highly enough!! In all seriousness, these guys are the best in the game in Melbourne - don't get your fence built by anyone else but Perry Bird.
We went into the showroom for a look and were blown away with their work! We had a merbau picket fence with feature gate installed and we could not be happier. It has made the house look complete, and I'm sure the money we spent on the fence, has increased residual value of the house by more. The staff were fantastic in working with our ideas, and bought their own ideas to work towards the end product. People drive past and actually stop to look and make comment how fantastic it is! We were told about Perry Bird Pickets and the recommendations were that they were the best in Melbourne - they have lived up to expectations plus more. They are a friendly, family run business, that do fantastic work. Do yourself a favour and pop into their showroom to see what work they can do. Their website also has a gallery of past jobs and pictures of their feature gates. Couldn't fault anything about this business.
We had a cast iron fence built by Perry Bird, the fence took a little longer than expected, however the fence looks amazing, the works was carried out in a professional manner, the office staff and installers were very helpful, thank you Graeme for a great fence, I would happily recommend to anyone.