Pet City

Used to be a good Pet shop to go to but not anymore. New Staff are not helpful and no knowledge of their stock. In fact some of the staff are very rude when I tried to ask questions. Very disappointed as I have been their customer for many years!

My partner and I purchased a large amount of fish for our pond nearly two months ago now. After this we noticed they started to die including some of our older fish as we have had for years. After a couple of weeks we noticed they had hook worm and lice. We went back to the store and found out they had a breakout in-store with their fish. We told them what had happened and they had now killed over 20 of our fish. Leaving the store dishearten they did nothing about it. We had spent hundreds of dollars with them on new fish that were all infected. We have also had to pay for professionals to come sterilize and fix our 8 thousand L pond and have spent hundreds of dollars fixing the problem and preventing anymore fish from dying. The fish have been stressed out and now have ulcers from this and both of us being massive animal lovers have been upset and stressed over this incident.

Arrogant staff who don’t know how to politely advise someone that they’ve made a mistake. Perhaps if you spent more time trying to educate in a reasonable way people wouldn’t feel so poorly about your service. You aren’t lecturers, you’re sales people. Learn your place

I placed my order for a Tetra Whisper300 aquarium pump online and they delivered an old shabby item.
So I cancelled my second order BEFORE dispatch (they had sat on it already for a week) and they charged me a $13 'restocking' fee.
Despicable and unethical business.
Referred to consumer affairs.

Completely rude staff who checked my handbag because I quote "looked suspicious". Legally they are required to have signs up, but they don't. The RSPCA pet store is much better and has the same prices, you should go there, unless you want a bad experience.