I have been with Pet Insurance Australia for a couple of years now and I love them. I have had to make quite a few claims lately and the process has always been easy and straightforward. I have never had pet insurance before because of the horror stories I hear, but now I wouldn't be without it!
We opted to get pet insurance due to horror medical stories from other pet owners, and thankfully we did and chose to go with PIA. The sign up and payment was simple and inexpensive with all legal information clear and easy to understand.
A year after purchasing insurance our little Italian Greyhound broke his leg and as much as the whole experience was stressful the process of claiming our insurance definitely did not add to the stress! The process to claim medical expenses is easy to navigate and friendly support from customer service was on hand at every stage if needed. The online lodging makes the experience even better and saves the hassle of losing track of paperwork and mailing. Thankfully our little puppyread more
Excellent service and great value. second day after the claim got 80% back. Compared to RSPSA giving me the run around and worst experience EVER this is the BEST insurance experience hands down. Well done PIA please keep it up and i have referred my manager and all friends with pets as it is a must. :))
We have been using PIA for 2.5yrs now and can't fault them! We've had well over 10 claims during this time and every time we felt confident that our claims would be finalised promptly and professionally! Money is usually back into our account within days! Staff are always friendly and courteous. We highly recommend them