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Pet Boarding

Pet Resorts Australia

16 Reviews
(02) 4367 1200

171 Serpentine Rd

Terrigal, NSW, 2260

171 Serpentine Rd

Terrigal, NSW, 2260

Pet Resorts Australia

5-Star Affordable Luxury Pet Boarding Facility in the heart of the Central Coast.

Pet Resorts Australia's luxury resort located in Terrigal NSW offers state of the art accommodation for all your lovable pets including cats, dogs, birds and bunnies.

Surrounded by picturesque scenery, your pet will enjoy healthy meals prepared by our qualified staff as well as at least one activity per day. A real home away from home while you are away.

The only five star boarding kennel features:
- Supervised swimming pool
- Spacious rooms with under floor heating and air conditioning
- Dedicated pet carers
- Day spa
- Tranquil tropical surroundings
- Room service menu
- Large playgrounds

Doggy daycare services, dog training and grooming also available.

Please contact us today to discover a whole new, guilt free way to board your
...read more

Contact details

Visit website Email this business
(02) 4367 1200
(02) 4367 3199

Services

  • Beds
  • Music
  • Washing
  • Home Visiting Service
  • Pick-Up Service
  • Heated Flooring
  • View more (5)

Payment options

  • AMEX
  • MasterCard
  • Cash
  • Cheque
  • EFTPOS
  • Visa

Length of Stay

  • Day Time
  • Monthly
  • Overnight
  • Short Term
  • Long Term
  • Weekly

REVIEWS (16)

Very good
8
Good
1
Average
0
Poor
0
Very poor
7

Tell people what you think.

Help others by sharing your experience with this business.

phyllis
4 months AGO

We had used this resort about 8 times and we were happy with the service but I just rang to book our dog in and the usual price of $49 a day (which is the normal going rate ) only allows him out for a VERY limited time each day; the rest of the time he is contained in a small wired area. Really?
Our dog is used to a lot of exercise and it surprises, and disappoints me, to learn they consider exercise an extra you have to pay for. To go for more time outside it costs $59 (and that's not even the premium package!) I used to love the way they cared for my dogs but now it's money before service.
I wonder if losing customers like this makes wise commercial sense.

petresortsau
3 months AGO

Hi Phyllis,

Thank you for your feedback. I'm so sorry you had a bad experience this time.
I wanted to take this opportunity to hopefully clear some things up for you!

The Executive Package at $49.00 per day, does include all day inside and outside access socialising with other dogs of a similar age, size, and ...read more

MB2097
5 months AGO

I don’t even know where to begin.
An employee admitted that our dogs would be lucky to get 15 minutes of yard play per day. We went for a tour and the kennel’s are on a long run with many other dogs who are mostly barking and howling. Few of them seemed happy to be there. It smells really bad in there too.
They will use a fabric choker on your dog without asking, or as they like to call them “slip collars”. These are strongly discouraged by the RSPCA as they can lead to fear and aggression. We wouldn’t ever dare use one on our dogs and requested that staff members not use them. They became visibly flustered and claimed that they wouldn’t. However, when we returned I asked a different oblivious staff member who returned my dogs whether chokers had been used on our dogs and ...read more

petresortsau
3 months AGO

We would love the opportunity to speak with you regarding these comments. As we are unsure of your identity, we are unable to address the nature of your experience, whether it was indeed with us & clarify any mishaps. This would have been a wonderful opportunity to speak with our Resort Manager to address any concerns.

The barking you may have experienced is caused by stimulation from new people entering the facility, similar to your dog barking if a mailman knocks at your door. This is why we only allow tours during specific times, keeping our guest’s comfort in ...read more

Jonesy100
OVER a year AGO

Our dog Zoe loves staying at Terrigal pet resort. I would recommend it to anybody. I like the way they keep you updated with photos and emails

petresortsau
3 months AGO

Thank you for your kind review! We very much appreciate it and know how important updates are while you're missing your furbaby :)

BonnieGhost
OVER 5 years AGO

Like all over protective pet lovers I researched for weeks to find the best boarding for my baby. I read the reviews on here about Pet Resorts Australia and some are quite bad. So I did some more research and made multiple telephone calls and swayed between many different boarding establishments. I had to because my Rotti/Huski mix is quite a handful. Not just a handful but I've lost friends over her behaviour and even almost got excluded from a doggy daycare because of my dogs behaviour (later explained to me as a misunderstanding). No she isn't aggressive or unsocialised. She is just very strong and hard headed and prefers the company of humans over her peers. The problem stated to me was that she was so strong they couldn't handle her, even though she isn't aggressive, just bratty. Knowing full well how many people have had an issue with my bundle of joy, it was imperative for me to find the best solution for her boarding otherwise I'd just not go on ...read more

petresortsau
3 months AGO

We can't thank you enough for this wonderful review. We appreciate your words so much.
We're so glad we can help you and Bonnie, we just adore her and love looking after her for you!

my babies
OVER 6 years AGO

All I can say is I wish I had read the reviews to get options & I think then I would not have used this company, we left our 2 babies there while away for 2 weeks & they seem great up front but after picking them up on our return they both had lost quiet alot of weight & when we got home when I complained on the phone to them you get nothing but I will have someone call you & I can guarantee they were looked after with the utmost care. well I still to this day a month later have not had a call back & if that was their utmost care OMG they should not be in business.... I don't normally put things on review sites but this time I felt I had to

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