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One of their GP's left me devstating test results on my voice message. Very unethical. When I called to ask the receptionist, Toni, for a medical certificate from the doctor as I was left hysterical, I overheard her say "THIS IS HER!" to her colleague. When I told the Toni that I heard what she said and that I was very offended. She yelled at me accussing me of abusing her. I asked her to please just request my medical certificate, she hung up on me. Absolutely appauled by not only the clinical staff at Phoenix Medical Centre, but by the infamous receptionist Toni. Unbelievable.
Been going for over 15 years,Dr Gallagher has kept me healthy,all this time.I now travel from Rockingham.I am 79 years old.
15 years for me also but with Dr H, & I travel from Mandurah. All staff have always been happy to assist when required. I have no issue if DR is running behind with his appointments (which while not often is unavoidable at times) as I still get the same quality care regardless. Dr is a genuinely nice caring guy.
Worst medical centre I have ever dealt with, has trainees answer calls to the medical centre and are not supervised, they do not follow up on patient information and then tell you it is your problem not theirs. If you are looking for a good medical centre then stay away from this one. Admin staff are very uncooperative and duty management is very rude.