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This is a difficult one because the person I have the pleasure of dealing with has comprehension issues and lacks not only common sense but also customer service and communication skills.
Staff was unfriendly and unwilling to discuss my plans over the phone, didn't reply to my emails. Dealing with this person was unpleasant and I sincerely hope that nobody will have to endure what I did with this staff.
I cannot honestly put a nice word out to this business if this staff is the only person to deal with customers.