Air Conditioning & Heating Installation
Plum Trade Services
Currently open
9:00 am - 5:00 pm
Plum Trade Services
Your Home Comfort SolutionPlum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Very helpful company. They installed a evaporative cooling system for us. The fitters were very clean, professional and polite. Very good installation. Very good product. Highly recommend.
Contact details
Services
- Floor Heating
- Cleaning
- Central Heating
- Maintenance
- Ducted Systems
- Service
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Opening Hours Detail
- Closed Public Holidays
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- Brivis
- Mitsubishi
- Braemar
- Hitachi
- Coolbreeze
- Fujitsu
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I called Plumb to fix my evaporative aircon. I have just moved into a new home and at the pre purchase inspection i was told that my aircon needs to be fixed, that there is damage to the ducts. Also since moving in i could not get the aircon to work. Also my control panel is broken and has some buttons missing. I sent the photos of the ducts that the building inspector had taken, to plumb via email. I then followed this up with a phone call, on the phone call someone looked at my photos and said it looks like its installed incorrectly and they will send someone over to do a service and have a look. Anyway the guys came over and showed me how to use the control panel, they said its not broken and the evaporative aircon just doesn't get very cold. They set it on the lowest setting for me. They said the control panel is working fine, but some buttons are missing, but it still works. I said i want a new control panel anyway and they still told me i don't need one. Then they ...read more
Dear Christine,
We’re sorry for any confusion and for the conflicting information during our service.
We understand that the photos you sent were of the heater ducts, not the cooling ducts. We sent you quotes for new split systems, replacement of controller and filter pads on the same day we attended, but they may have gone to spam.
Our team leader, Jim, provided the correct information that replacing the pads could potentially make the aircon cooler and he found one of the ducts was off at the dropper, which he put back on. We’re sorry for any frustration caused by the conflicting information provided by the apprentice and have taken action to ensure our team is better trained.
We're committed to providing better service in the future.
Sincerely,
Plum Trade Services.
It took me a while, to save up for an Evaporative Cooling system, I got in touch with Plum heating and cooling. I ask for a quote. We agreed on a price and within a few days, the unit was installed by two excellent tradesmen. I am very pleased with the job everything was left tidy and clean.
Let summer come, I am ready to stay cool
Good initial service, but very poor, lazy, untidy Installation. You would expect more from a professional
Hi JJON. Thank you for your review. As mentioned in our response to you on 'Product Review', we are still waiting for your job number so we can further investigate. We are shocked to receive this as we pride ourselves in providing not only exceptional customer service, but excellent service and excellent after care support!
I made an appointment to get a quote on fixing and servicing my evaporative cooler and cleaning the ducts. On the day I waited about 15mins then gave them a call to double check someone was still coming.
The lady asked my address and I was told that they don't service my area and asked if I had called the right place and what date did I originally call to make the appointment. I said yes and that I can find it in my phone. While looking in my phone, she said that she found it with notes on the system but it hadn't been put into the technicians calender. I was put on hold while she tried to figure out what was going on from the person that made the appointment for me. I was ...read more
Hi Kiki, Thank you for bringing this to our attention. We have now implemented this into our training for all new staff to undertake. Thanks again for raising this Kiki.
Had my evap serviced today. Dealing with Plum was professional, and they advised me of exactly when they were coming, arrived when they said they would, completed the job efficiently and effectively. After also putting in my new heating systems last year, they will get my work again and again. Great service, and honest people to deal with.
