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I'm a regular user and it's a dreadful service. There is no coach competition for the south coast of NSW so they do as they please. Every Christmas/New Year is shambolic at Nowra - always disorganised and running very late. This year the trip from Batemans Bay to Bomaderry took 4 hours becasue we were stranded at Nowra for almost 2 hours. The drivers of both the bus I was on and the bus going to Sydney were not allowed to go anywhere until the depot said they could. We waited and 2 people who had come from Lake Illawarra to head north boarded the bus. One passenger was due to start work the same day at 5pm in Sydney. She phoned Premier office and asked for a refund on her bus ticket becuase she wanted to catch the train instead as this would be faster and the lady she spoke with laughed at her. Every trip I meet people who have never been to the south coast of NSW and they say they won't be travelling there again because Premier provides such a poor service.
Company with no customer service skills. On my part I miss read the departure time.as 3.35pm not 3.25pm. Was on a local bus going at a snails pace. Pulled up at bus stop at 3.27pm, the Premiere Coach was already driving off. I called the customer line and the ph was answer by a staff. I told them I had miss read the time, could they please contact the driver as they wouldnt be far.away at all. To which they said no, it was my problem. Got told Gympie is their nxt stop. If I had a car I wouldnt be using your company!!! I asked for a refund, to which they flat out said no. What is the point of a passenger manifesto if they dont use it and attempt to call the.Passenger. Do Not Ever Use this company with no customer service skills.I will never use them again nor will I recommend them.
there's a bus going exactly where I need to. I enter in my credit card details and click submit.
The site takes a moment and comes back to let me know my booking has been made, but that they "were unable" to send me a confirmation email. That's a bit strange, but I print the page as the site suggests and continue booking other aspects of my tripread more