Prince Palace Chinese Restaurant

This restaurant is offering a $22 (per head) lunch deal where you can have unlimited dim sums. I went today and I wish I didn't. I felt insulted. First when I asked if I could order dim sums that were not on the cart, they said yes. When I placed my order, a staff replied, "can you eat that much? you have to finish all that you order, ok?" I was with a friend and we both were quite hungry. We both felt really insulted but we kept quiet. Next they gave up a wrong dish and I said we didn't order that. The staff ignored me and left. My friend got annoyed and returned the dish and said firmly, "you gave us the wrong dish". Since then every time the staff went past our table they looked sulky. When we finished our vegetable dish, we asked to have another one (mine you they are the size of small saucer dish), the same staff looked at us and said, "but you've just had one!" Well, up to this point, I had enough. This is not the way how you should run business. The purpose of a special deal ...read more

Love this place for yum cha. There's only a minor language barrier but they more than make up with the fact they have never complained about our noisy kids! Food I'd best priced yum cha in act and also tasty!

Gave them 3 chances. Last order was the worst, phone manner includes a language barrier that I was patient with, but not it's not practical. The food delivered included a leaking soup and two mains on it's side. Checking my bank statement two days later, they have charged me twice. I call them and advise, they say come down, I do.

I get there, show her the e-statement, they check their records and receipts and says they hasn't archived them yet, can I come back? No, I'm here now, that's my money refund it please. They laughed and repeated 3-4 times, "You don't scare me, I'm in my shop". I'm not here to scare you, I just want the $59.50 back that I've shown you have over charged me. Long story short, they checked with their bank, but kept trying to make a scene and divert the attention of their error. I remained calm and polite. DO NOT SHOP HERE.

I go there on average at lease once a week, I have never had problems like the people below. The food is great and the people are very nice if you aren't rude to them!

So I go to the doctor tonight to get a vaccination for an upcoming trip to Fiji. I'm early, so I decide to pop into the Prince Palace on Emu Bank in Belconnon. I eat a starter, then order a main. Three mouthfuls in, I find the cockroach, wedged against a piece of carrot.

I tell them. They apologise briefly, then say I must pay for the starter and a coke I didn't touch. I ask them if they're serious. They are.

I pay, and let them know I'll be discussing it with the internet. The vaccine was for cholera. Wish I'd had it before eating at the Prince Palace.