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Unhelpful. Rude and arrogant customer service. I have been in the same house for 8+ years and unfortunately the lease has ended up with them due the previous agents I rented through closing down. Every time I talk to them, I find them unhelpful, unwilling to help and just down right rude. I hate dealing with them and I would never recommend them to anyone.
I have waited over a month to have an application processed in which I have been told hasnt even bee looked at. Another service processed my application within 24hrs and were "professional" enough to contact me immediately... Professionals Thornton were a "Thorn in my side" and presented me with a rude and arrogant reception staff and were extremely unhelpful... worst experience I've had with a real estate in my 20 years of renting with a 5 star record... Zero customer service, Zero communication, Zero manners, Zero respect for those who make them money...
They claim to process your application within 24 hours but every time I have applied with them they have taken weeks to let me know anything. It's ridiculous, don't say something you can't deliver. The one I recently applied for was in a rural area that wasn't going to receive many applications so shouldn't have taken them so long, at the same time, the other real estates accepted my application within 2-3 days So if you're in a hurry to find a house, don't rely on them.
On the contrary.. My application was done within hours. Inspections done at the drop of a hat. Can not fault them in any way.