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We had no idea how to use our new homes AC . And just before Xmas my ill brother & mother were coming from overseas to stay and it was 38C the next day they were due to arrive. Jeff was both professional and courteous and fixed up many issues with our large system. We could not thank him enough for his efforts and expert knowledge. The unit was 7 years old so it wasnt a new fancy touch screen AC but it was a big home unit servicing upstairs and downstairs that we did not know how to work properly. Jeff worked in the roof in the stifling 35C heat that day without a complaint. Thanks to Protech my family enjoyed a very nice Xmas together in comfort and nice cool air conditioning. We recommend Jeff if your looking for a trustworthy and true Air Conditioning professional who is complete value for money. Thanks M & L Brunt