I’ve rented 7 properties over my adult life, one of which was through Ray White Parramatta. It was hands-down the worst experience I have ever had as a tenant. None of the other real estate agents and property managers I rented with treated me like the folks at Ray White Parramatta. They do not care one iota about tenants or listening to tenants’ concerns or trying to help tenants. If you are a tenant who would like to be treated with any degree of humanity and respect, DO NOT rent through Ray White Parramatta. It has been a very rude shock to rent with Ray White Parramatta after years of renting with others who listened and helped when I raised concerns with them.
I've never had such a bad experience with any company in my life. They were completely unprofessional, unhelpful, and rude. The staff who showed us the rental property were unable to answer many of our questions and in several instances gave us incorrect information. We submitted an application and signed a lease based on the fact that they guaranteed a parking spot, and when we moved in we found out this was not the case. The listing said that internet was provided and after waiting for over a month, our repeated inquiries all ignored or patronisingly pushed aside, we ended up having to set something up for ourselves. Countless false promises. We couldn't wait for our lease to be up. I would never rent from them again, their customer service was absolutely appalling.