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There is nothing REAL about REAL Insurance, my wife has a ring with 3 diamonds in it, the ring was damaged, and a diamond fell out. I got a quote for repair and they will not cover for the Diamond as it LOST, and we are not covered for LOSS. If the ring didnt get damaged we wouldn't have lost the diamond, but REAL dont care about this. They also only cover the specific damage to the CLAW that held the diamond, even though the others are damaged. So quote was approxread more
have tried their home and contents insurance and car insurance, for a couple of years now. recently had a window repair claim which we had no difficulty with (settled quickly, followed up with me with satisfaction survey and email, claim form done over phone politely, great communication). appreciate how they dont operate under the rating system (which is a such a farce) where you are penalised when you make a claim by an increase in your renewal premium, have neverread more
Real insurance?? subsequently to my previous review I am disgusted with real insurance for contents insurance. We had some broken windows so I rang about our policy to enquire if we made a minor claim our premium would go up the following year and was told no Real don't operate that way (premiums go up each year according to the 'market' you areread more
Every year my car insurance comes up for renewal & I check around with every other insurer (believing their claims that they are the cheapest/best/...). And yet every year I end up renewing with Real Insurance. For my car, they simply are the cheapest - and offer the largest number of options such as changing my excess. The couple of times I've rung them I've had prompt service. Never had to claim, so didn't give them 5 stars - but I'm certainly a happy customer right now.
I have had Home and Contents insurance with Real Insurance for the last 4 years. I put in my first claim just over a month ago for a break-in (Theft and minor property damage. I was very pleasantly surprised that the entire claim was approved, including our personal assessments (not documented with receipts, etc) for minor items and cash. It was approved within 3 days of sending in an email with the details. I had to chase up some details via a number of phoneread more
real insurance,what a nightmare experience i had... we had a not at fault accident back in august 2011 we have only just recieved our car back december 2011..repairers had to wait for parts from japan and no-one could tell us when they would arrive or when my car would be fixed.real was not helpfull at all,because i didnt have hire car on my policy i had no car for 4 months and even if i did have hire car cover it would of been available for a minimal amount of time and then iread more