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There is nothing REAL about REAL Insurance, my wife has a ring with 3 diamonds in it, the ring was damaged, and a diamond fell out. I got a quote for repair and they will not cover for the Diamond as it LOST, and we are not covered for LOSS. If the ring didnt get damaged we wouldn't have lost the diamond, but REAL dont care about this. They also only cover the specific damage to the CLAW that held the diamond, even though the others are damaged. So quote was approx $1000 to fix ring and replace diamond, REAL insurance offered me $87 for the claim!.. So you know whats REAL........I will REALLY find a new insurance company....
have tried their home and contents insurance and car insurance, for a couple of years now. recently had a window repair claim which we had no difficulty with (settled quickly, followed up with me with satisfaction survey and email, claim form done over phone politely, great communication). appreciate how they dont operate under the rating system (which is a such a farce) where you are penalised when you make a claim by an increase in your renewal premium, have never found them difficulty to get hold of on phone (waiting time). the car insurance policy was fine, never had a need to claim though, but the paying for km is a good idea but gets a bit trickey as difficult to estimate how many km you will do in a year and although you can top up you have to make notes on your calender to remind yourself to keep an eye on it as if you go over and need to claim you are not covered (and we did go over and i didn't realise for several weeks) so decided not to renew just from thisread more
Real insurance?? subsequently to my previous review I am disgusted with real insurance for contents insurance. We had some broken windows so I rang about our policy to enquire if we made a minor claim our premium would go up the following year and was told no Real don't operate that way (premiums go up each year according to the 'market' you are not penalised for making claims. So we claimed about $250 in window repairs then received our next premium and it had gone up at least $300 so I phoned for an explanation and was told it was because of the claim and I told them I had asked specifically about this, they said they would listen to phone tapes and get back to me and of course they never did. So we phoned back and they offered nothing, so we have obviously not renewed our policy (how can it possibly go up $300 for a minor $250 claim anyway?)
Every year my car insurance comes up for renewal & I check around with every other insurer (believing their claims that they are the cheapest/best/...). And yet every year I end up renewing with Real Insurance. For my car, they simply are the cheapest - and offer the largest number of options such as changing my excess. The couple of times I've rung them I've had prompt service. Never had to claim, so didn't give them 5 stars - but I'm certainly a happy customer right now.
I have had Home and Contents insurance with Real Insurance for the last 4 years. I put in my first claim just over a month ago for a break-in (Theft and minor property damage. I was very pleasantly surprised that the entire claim was approved, including our personal assessments (not documented with receipts, etc) for minor items and cash. It was approved within 3 days of sending in an email with the details. I had to chase up some details via a number of phone calls regarding payment to the security door repairer alth that was a minor hassle. Everyone I spoke to was very polite and helpful. If they had better flood cover ( currently $15,000 max for building and only 25% of value of damaged contents), they would have received 5 stars.
real insurance,what a nightmare experience i had... we had a not at fault accident back in august 2011 we have only just recieved our car back december 2011..repairers had to wait for parts from japan and no-one could tell us when they would arrive or when my car would be fixed.real was not helpfull at all,because i didnt have hire car on my policy i had no car for 4 months and even if i did have hire car cover it would of been available for a minimal amount of time and then i would have to pay the rest and they would TRY and recover costs.when i bought my car a 4wd it came with EXTRAS well i didnt know they were extras until real said they wouldnt cover my bullbar,they made me pay the difference to put my bullbar on the policy so they would cover it i think it was just over $1- what measley insurance to worry about $1 or so..now ive recieved my car back from their prefered repairer and im having nothing but dramas,they broke my cb aerial my car is 2read more