Redback Tree Services prides itself on it's reputation for prompt professional service. With services ranging from safe tree & stump removal, pruning to Australian standards, and all aspects of tree care. We take care of your property and provide a spotless clean up. Fully insured with over ten years experience.
I've used this business twice to have our trees pruned. First experience was great from booking a quote to having trees pruned. The second time I had issues with their poor communication but eventually went with their service. Wish the communication and customer service would better.
I first contacted this business through their website submission. I received a prompt response, which I was happy about, but after that was when the communications went downhill. I responded with my details but received no response. When I contacted again through Google maps, I was told their website and email was down for three days Okay, I'll give them the benefit of the doubt. They called and arranged a time for Colin to come give a quote. Day and time comes, no one arrives. I call 3 hours after the scheduled appointment and Maddy tries to reschedule me for the afternoon or another day. No reason or excuse is provided for the lack of communication but despite that I give them another chance and say the afternoon. Maddy says she will call me back and tell me a time. I hear nothing. After yet another 3 hours I call and speak to Maddy again. She doesn't apologise but only asks if the quoter has contacted me. No he has not. She yet again wantsread more
I was really impressed with the professionalism of this company.
The quote guy arrived as scheduled.
The work was completed quickly and according to schedule. The guys cleaned up afterwards and made the site neat and tidy. Trees trimmed and removed, stumps grubbed out - all good. Friendly approach.
The quote was half that of another company.
Very pleased to have called Redback Tree Services.