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I went to this salon for the first time on Friday. I was a little surprised at the $70+ for a trim and a treatment but expected that it would be worth it.
The experience was nice enough but the stylist that cut my hair cut a big uneven chunk out of my fringe. Half my fringe is light and the other half is now heavy. I didn't get them to blow dry because I was both in a rush and didn't want to pay another exorbitant charge. Now half of my head now stands up on end.
When I noticed the hack job on my fringe I went back into the salon to show them what one of their stylists had done. I was expecting at least an apology.read more
I first went there in Dec 2012. My first hair appointment was fantastic, had a great restyle. Since then I had about 4 booked appointments and have had a range of issues involving haircuts, (I didnt realise 'trim' meant cut layers), pricing, smelly and stained towels that they dried my hair with, and absolutely amazing recollection of previous conversations, that even I had forgot! Do they take note?
When I first started going here I was incredibly happy with my hairdresser. Once hairdresser left I continued going there and have been extremely disappointed. The past three times I have been they have have not done what I asked for! They ruined my hair every time. They cut out my layers into a straight cut bob type style which is definitely not what I wanted and then they cut my fringe WAY too short TWICE! The second time i even told the hairdresser about the last time i got my fringe cut and how much i hated it coz it was above my eyebrows and hairdresser did the exact same thing!!! I kept going back to give them another chance and they have blown it. DO NOT go here you WILL be disappointed. Terrible salon!
The level of service that I experienced at Reno's was exemplary. I was interstate due to bereavement and the very accommodating and compassionate staff organised an appointment within ten minutes. My experience was one of respect, care and a high level of professionalism and I would highly recommend this salon. With a tip of the hat to Coraline, whose magic colouring expertise had my hair looking the best it ever has.
Terrible salon.. Firstly I was a new client to renos and recently had my hair done only to hear the staff constantly talking badly about other clients not only was it loud enough but the language was horrifying.
One staff member was bad mouthing to me about a nearby salon. To be honest I wanted to walk out. I wanted a nice experience that is not what I received!!
Secondly. The colour and cut that I had was by far below standard. I had a uneven cut and my colour wasn't even toned. Upon returning home I found left over colour and had to rehash my hair. Not acceptable.
I will not be returning to renos or recommending it to friends. The staff should not be bad talking other clients and salons when they themselves are the ones with below standard service and quality of treatment.