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The girls at Skin Fitness in Richmond are so friendly and have impressive client care. The beauty therapists are knowledgable, helpful and go that extra mile to ensure relaxation or results from treatments. If you haven't already done so, you need to go in and treat yourselves. Plus they have an awesome creche for the kids! Beautiful salon 5/5.
Warning! Not up front about cost, staff are untrained and miserable, and owner is aggressive and uncaring about the customer experience. Some of the worst customer service I've ever experienced with the owner when I bought up these issues, the she was extremely defensive, unapologetic and rude.
I went to Skin Fitness after my mother suggested it. I did the lip lab, the staff had little knowledge on how to mix the colours, what was involved in the service and didn't explain the costing or extras available. After 1 hour, they had to change to another staff member. Later that night, the lip stick snapped in half. Overall, I was such a draining and depressing experience, it was like I was making staff go out of their way to serve me.read more
Unfortunately, we will not be returning to Skin Fitness.
My first recent experience was a manicure which was seriously below standard (I fixed it up that night) and the 2nd was when I had my 18 month old daughter's ears pierced. The actual piercing was done really well, but within a week 1 of the earrings had fallen out and closed up straight away. I then tried contacting Skin Fitness numerous times to find out whether I wait until it heals or book to get it re-pierced. I never received a returned phone call. It's like they have their $$ and are no longer interested.
Such a shame. The salon looks really lovely, set up well & the creche is fantastic. If only the customer service was near as good. Extremely disappointed.
Sorry NBN was down almost a week and we had very poor lines and I apologise. If their is anything I can do please let me know and I'll contact you on Monday :)
Worst beauty experience to date. It's not often that you leave a beautician feeling and looking worse than when you arrived. I left the Richmond location with a chunk of my eyebrow cut out and claggy eyelash extensions. And the management offered me a $10 refund from my $140 spend. And when I tried to post an honest review on their Facebook page they deleted it and blocked me. So disappointing. Don't take the chance because if they make a mistake, you wont be getting a refund.