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I bought a cannondale from this store a few years ago from different owners. It was stolen a few months ago so I returned for a replacement. The new owner was more interested in lecturing me on the inferiority of cannondale over his preferred supplier, on whose products I suspect he earns a healthier margin. I gave up and walked up the road to Bikeology at Taringa and bought my new bike from a far more polite store owner. Also got one for my husband a couple of months later.
Not long after the current owner took over the shop, he told me that he would honour the previous owners deal to conduct the first service for free. However, we were charged for a full service when we picked the bike up. Yes, this was a while ago and I did complain directly to the owner at the time who was condescending and downright rude.
I've experienced the overwhelming feeling of taking over small businesses so one can only hope that the new owner was new to business and naive to the fundamentals of customer service. Maybe now he realises the importance of respecting every customer by honouring his word.
There is no particular reason for the delay other than I simply couldn't be bothered speaking out earlier.
Fantastic Bike shop! Purchased a road bike from this store a few months ago and couldn't be happier. My bike since it's initial service has been absolutely perfect. The attention to detail that the staff took to ensure my bike was running at it's ultimate best was first-Class!
Great to see a local bike shop that is striving to be the best it can possibly be. The shop is definitely run by a highly knowledgeable professional who is always willing to go the extra yard to meet your requirements/needs.
Just want to say thank you so much for taking the time to help me make the right purchase for me. I am so excited with my new bike and I will definitely be back when I need help or other accessories. The staff are very knowledgeable and made me feel really special. Thanks again.
I just had my bike serviced here, and it's never run this well before! The store is obviously run by very experienced staff that know bikes. Well stocked with all the goodies and a friendly and welcoming attitude to keep me coming back. I've definitely found my local shop! Many thanks guys