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Absolutely disgusting treatment of paying customers. I purchased a $250 Lonsdale jacket from this store over the weekend. When I got home I discovered it had been worn a obviously returned. There was a strong smell of deodorant/BO on the inside and had rips along the edges. Whilst it was apparent that it had a rugged design, there was an obvious tearing on the collar which wasn't on the smaller sized jackets of the same style. I went back to return the jacket (after 2 days of purchase unworn and tags still attached and they had a 14 day policy) but was told to look around to see if there was another style I liked as it was the last of the medium size. The other apparel in the store was significanltly cheaper and I already had similar clothing. I asked the manager if I could wait for new stock of the jacket but was flat out refused. Hence I was not able to get my exchange. Instead I asked for a refund due to the tear. He refused on the ground it was 'part of the design'.read more