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I bought a gift voucher for my Granddaughter in Perth (I live in Brisbane ) for a style cut for her Christams present. The reviews I read were great so I thought it may be the right place to send her. I was absolutly right! Ella was spoilt like a princess and given a great bob cut which suits her perfectly! It was a fantastic present for her, but the girls at the salon made her experience something really special.....So....A big thank you from Brisbane. Im sure you will be seeing Ella again!!
I have been going to your salon for a few years now, 1 staff was just the best. Recently I have had two terrible experiences where the same staff was rough, rude & obviously did just not care at all. It's a long story which I won't get into as I'm sure there would be no point, needless to say I walked out very unhappy & would never go back. I will add all other staff members always seem polite.
i am horrified at recent experience in our salon.
I cant have staff being rude, rough or not caring....is it NOT what my salon is about, and I am constantly on top of them for customer care.
This is just terrible.
I am so upset that you left the salon feeling this way.
Obviously I would like to hear the full story about your experience and i ask you to contact me as soon as you can.
I need to know what has happened to prevent this happening again.
I thank you for your feedback, and its so good to know that your bad experience was with one staff member, and that the others have been great.
Please email me or ring me so i can deal with this matter, your comments will be dealt with the upmost confidence.
I am genuinely sorry for your experience, and would like the chance to rectify it.
I have been going to Rowson Oconnor for years. I have always been impressed with the high level of both service and professionalism of all the stylists. Their apprentices are always smiling and quick to offer a coffee! Always ready to listen to what I want and offer expert advice I wouldn't go anywhere else and don't need to everything I want in one chic salon well done girls xxxx