Dog grooming - Melbourne's most wonderful dog grooming salon which not only gives your amigo a professional groom but a fun day out... the interior decor is to be seen to be believed... we love dogs and ensure they enjoy the process...
Canterbury, Hawthorn, East Hawthorn, Glen Iris, Surrey Hills, Mont Albert, Kew, East Kew, Malvern, Malvern East
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We have been taking our Pomeranian to this salon for over a year but our last experience has left me in tears. I took my dog to get a groom and asked for her usual groom being - a round ball of fluff and to make her fur look even, trimming the extra bits off. Being a Pomeranian, we like keeping her fur long as that is the feature and beauty of Pomeranians. I showed them photos of her prior groom and they asked for me to email them the photos to make her look exactly like how we want.
I was looking forward to picking her up all day thinking she was going to look very fluffy like she has in the past - I couldn't be any more wrong. From the moment I saw her, I didn't know how to react - they clipped her whole body. From then on, I have spoken to them about my concerns and they are insisting that I toldread more
This is an update to this review - I have been contacted by management and they apologised for what's happened. It was a misunderstanding between the groomer and I from the choice of words that was used. They offered me a full refund and also offered a free groom for next time around. I am happy with the way that this situation has been dealt with and appreciate the way that it was handled.
I had had two great trips here......then today happened. We dropped off our Cavoodle for a half coat trim, and 7month Havanese for a wash and brush. NO TRIM.
We discussed a, 'A' Matt, under his chin with the owner when we dropped him off, add he had been in the mud and I was unable to brush it out. He was shocked as expected the rest of his hair matted due to its length I was confused and said no it's all perfect. Clearly he had no idea of the breed.
The owner called and explained that they would need to cut the matt under the chin as it simply couldn't be brushed out and pointed out how lovely the rest of his hair was. I thanked him and said ok.
However there is apparently a new groomer and no one was watching her. I know this as I asked the other groomer when I picked them up and startedread more
I have been contacted by management, and feel they are genuinely shocked and apologetic for what happened. I believe they were given the wrong number to call on the day and due to language barriers of staff, it was not conveyed to them the severity of the bad groom. They have apologised profusely, offered refund, advised me that groomer responsible is no longer with them, and offered to help fix the coats in any way possible. People make mistakes and you can get bad staff, but they have tried to make it right, so I will be giving them a chance too.
Love Salon De Amigos! The groomers always do an amazing job and my Baxter looks great when we com to pick him up. Im so glad we found this place as the first groomers we took him to did a terrible job and didnt seem to care much about the dogs. But Salon De Amigos staff clearly love dogs and are alway so welcoming.
The facilities are excellent and Baxter loves to roam around with the other pups.
Very happy with my experience here! I have a very timid and nervous rescue schnoodle. Tried a couple of different grooming places in the area the first year I had him and he came home very shaken and I wasn't happy with how he looked! The two girls grooming at salon de amigos were very friendly and so good with him when we arrived. He came home looking BEAUTIFUL and was very relaxed when I got him home. As well he was happily playing with other dogs in the shop when I came to pick him up, I was surprised he usually never gets along with other dogs! I am so happy to have found a groomers I will take him back to!