San Marco was born in 1972, offering only 200 products in its initial stages. Still a family business, San Marco Ceramics offer over 2,000 products and remains loyal and supportive to many of the same clients it served almost four decades ago. Proud to be providing floor and wall tiles, porcelain tiles, bathroom tiles, kitchen ceramic tiles, marble tiles, mosaic tiles and outdoor floor tiles, the team at San Marco Ceramics remain dedicated to ensuring you receive the very best in quality at the very best price. Also being an active member of the Australian tile council, we remain familiar with industry regulations and changes.
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Yes a great range of tiles
But very poor customer service,
Will not recommend and definitely not use them again
Hounded for payment prior to delivery even though invoice states cash on delivery
Was not advised at time of purchase that product was discontinued
Credit card was overcharged "due to adding it up wrongly"
Delivery was short 3 boxs and they are not taking responsibility for it
Freight and delivery charges are ridiculously over priced
one very unhappy customer
Great range of tiles and clean showroom. I can’t thank, Sarah enough. From all the colours I wanted, she put a good combination together to make my house look stunning and on top of that I get so many compliments. Thank you, Sarah, you’re magical!!! Customer service was fantastic. :)
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Unfortunately I would not recommend this business to anyone. After using them for our 4th room we found they had no customer support or loyalty. To charge a $120 delivery fee and take 20% if you exchange a product is opportunistic and greedy.
Every business has to ‘imput back into a computer’ and ‘put products back on the shelves’ . If you don’t like it then I would recommend you not being in business as exchanging a product is part of business these days. We ended up having a fantastic experience at Elegance Tiles and Tile Citi in the area. We ended up going with Beaumonts who over the phone gave us trade discount, had excellent customer service a $30 delivery fee and NO handling fee for an exchange. Please don’t use this company there are much better people to deal with. We also agree with the above review of dirty tiles....$99 metre tiles were filthy and had to be scraped clean.
This place has a great range of tiles bit what shame in their customer service. I pretty much got ganged up on and was told off for asking for clean tiles. I was basically told that i can take it or leave it as they are and if I'm not happy with the dirty tiles to just leave them and go. I've never experienced such offensive customer service. What a real disappointment!!!