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I have being enjoying the pizza's from San Remo's over for nearly 30 years. When I was a kid we lived in craigie and I still remember Friday nights as pizza night and my dad and I picking up the pizza. I loved the pizza then and I still do now!! I have lived away and come back to the area quite a few times over the last 30years and still can not believe that there is only one decent place to get home delivery and only place that actually makes good enjoyable tasty food. What I am most impressed about- late Wednesday night we where really hungry and thought we would see if they where still open? When we walked in- we noticed that they where about to close and everything was turned off and put away and place was cleaned ready to close doors and go home for the night. We spoke to The owner and asked if there was any chance that he could stay and make us a pizza? We did not expect for one minute that he would turn around and end up saying yes!! I was soread more
After ordering a pizza from this establishment not only did they send me the wrong pizza (which is forgivable ) i rang back to inform them of their error the staff was most apologetic and offered to resend me the correct one 15 minutes later I get a call back from the management who in an abusive and angry voice told me I didn't get the wrong pizza which I did and when I tried to speak management jumped down my throat and to my shock told me to shut my mouth and to never call their again. Now having a family who manages business' in the customer service industry and knowing what good customer service is I could not believe anyone would talk to a customer like this. 5 minutes later I had the staff call me back who must be the only one there who understands the importance of customer service staff apologized profusely for the management's disgusting attitude and confirmed what I already knew telling me I did actually get the wrong pizza andread more
Good value pizza parlour,the Mexican pizza is great. I admit the service has been very disappointing in the past which lead me to boycott their pizzas for over 12 months but having returned there on a couple of occasions recently I have been more impressed with their attitude towards clients and each other.