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I am appalled by some reviews - that's terrible. HOWEVER on the whole my personal experience is good. It is a lovely environment -spacious, clean and fancy. You are always greeted in a lovely way- even when it's been ages since I've been, they must look up your card before hand because they greet me personally. I used to get waxing done there regularly. Natalie was fab but they changed and went through a few for a short while. One of the new girls was great, one was a very young girl (maybe a temp) who kinda hurt! But the waxing room is very calming and lovely! They always did a great job on my hair. The only two things I'd say are they are on the expensive side- having said that, I've moved from southern Sydney where a haircut and shampoo (at a decent salon) is half the price than up here! The second thing which would be my only real criticism is that they do push products while you're sitting there. I really don't like that - I don't know if it's a new policy, butread more
Had my hair cut and coloured here for the first time a few weeks ago. The staff were very friendly, however pushed products non stop to me during cut - please back off on new customers it made me feel so uncomfortable. I was also given a treatment and toner, extra $50 plus on top of cut and colour costs without first being asked if the additional cost was ok. If you are happy paying for a $300+ haircut then this is your place. If you want a relaxing cut with no sales push in your face don't go here. Ensure you clarify costs upfront!