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Home Decor Retailers

Shutters Australia Pty Ltd

24 Reviews
1300 380 200

Showroom 5/9 Packard Avenue Ave

Castle Hill, NSW, 2154

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Showroom 5/9 Packard Avenue Ave

Castle Hill, NSW, 2154

Shutters Australia Pty Ltd

Making our business better.

We're committed to doing our best to action all feedback provided to help improve our business and deliver better results to our customers.

If you have feedback for us, please call to speak with our customer service team.

Contact details

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(02) 8858 0988 1300 380 200

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  • EFT


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4 months AGO

Terrible customer service! Warranty policy non -existent I had a terrible experience with these guys today. Our awning broke off yesterday, the elbow joint just broke completely, leaving the awning to hang halfway on to the deck. It should be covered under warranty and I spoke to the customer service person, then to "the manager" and they just repeated themselves saying it was my fault for leaving it out in bad weather! Arguing this I was told that I will have to pay the call out ...read more

5 months AGO

Yes should have read the reviews. 4 visits for a straight forward job....initial consultant knows little, then the tradesman to re-measure, then the installer can't do the job as he says he needs a ladder, next installer (original tradesman) does the job without a ladder. Then they leave electrical cords hanging, not attached to power! I knew I needed an electrician but I explained this would take a while and I wanted to connect it up with an extension cord. Head Office was rude and ...read more

5 months AGO

My hunt for getting designer shutters for my kitchen ended with Shutters Australia. I landed at their website and got lost into it. There were so many great shutters to choose from - all chic and sturdy and available in amazing colours. I went for motorized shutters which came with modern functionalities and features, for example, their louvers were fully automated and remote controlled. And not to forget the amazing customer service I received from their ...read more

a year AGO

Having read all the bad reviews before placing the order, I was hoping I could be one of the minority who will get a good product and good service. Unfortunately not. The range of fabric choice for the roller blinds is acceptable, the quality is average, but the price is slightly above average. The venetian blind options are very limited, quality is very poor (worse than online DIY ones), and cost is double as much. Took 6 weeks for the first delivery which is standard. The installer ...read more

OVER a year AGO

I wish I had looked at the reviews for this company before we agreed to go ahead with them. Worst customer service I have ever come across. When they give you a time frame for the arrival of the shutters, work to the latest possible date. They take ages. Once they arrive, they take another two weeks to get to you for installation. One of our shutters was installed with a chip. It was near impossible to have this rectified. Took many months. First time they came to 'fix' it, the ...read more


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