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This is a small real estate agency, located smack bang opposite from Ashfield train station that seems to specialise in local properties (Ashfield and surrounding areas). I had the pleasure of dealing with them as a tenant for one of the properties they managed over a period of about 1.5 years. I found Curtis and Ridwan (property managers) to be very professional and authentic in their dealings with me, which was rather refreshing having previosuly experienced the obnoxious attitudes of other real estate agents during the Sydney housing crisis.
I found Somerville staff to be respectful and committed to relationship management...yes, we had a few minor glitches during my tenancy regardingread more
Somerville have been my strata manager for over 8 years. I have dealt with many strata companies in the past and believe that Somerville would be one of the best that I have dealt with. My emails/queries have been actioned or dealt with quickly and I would have no hesitations in recommending them
IN A NUTSHELL!
THE FIRM ALLOWED OVER $25,000 WORTH OF DAMAGE BY NOT FOLLOWING UP THEIR WORK ORDER AS STRATA MANAGERS TO REPAIR A LEAKING CEILING UNTIL AFTER IT COLLAPSED!. IT DID NOT INFORM ANYONE ELSE THAT THERE WAS A LEAKING CEILING SO SOMEONE ELSE COULD DO ANYTHING ABOUT IT.
THE RESULT WAS ROOF TILES AND CEILING COLLAPSING INTO A UNIT CAUSING HAVOC DURING A STORM ABOUT TWO MONTHS AFTER THE WORK ORDER WAS ISSUED. (THE WORK QUOTE CAME IN AFTER THE DAMAGE!)
THE STRATA MANAGER THEN INFORMED THE INSURER THAT THE OWNERS WERE "FULLY AWARE OF THE ISSUES" (UNSPECIFIED WHAT THE ISSUESread more
I can completely empathise with you! Terrible, terrible strata management!
My wife and I have used Somerville to manage our properties for more than 20 years. We are extremely satisfied with their service.Compared to interstate agents we have used, Somerville Real Estate is simply the best.
Any problems we have had have been handled quickly and without fuss. They have always found reliable tenants and have responded quickly to any requests from tenants.
We are happy to recommend them to anyone.